Effective date: 13 July 2026

Who we are: Lazarus Training Ltd (“Lazarus”, “we”, “us”). Registered in England & Wales. Registered office: Warren House, 10-20 Main Road, Hockley, Essex, SS5 4QS. Company number: 07735930.

Contact for privacy queries: info@lazarustraining.co.uk

Data Protection Officer (if appointed): Claire Walker

This Privacy Policy explains how we collect and use personal data for marketing, social media, and lead generation activities, including our website, landing pages, mobile apps, newsletters, and our presence on platforms such as LinkedIn, X/Twitter, Facebook/Instagram, and relevant app stores. It complements any course-specific or customer contract notices.

---

PRIVACY POLICY

Last updated: July 2026

Privacy Policy

Lazarus Training Ltd is committed to protecting your privacy and handling your personal information responsibly, securely and transparently.

This Privacy Policy explains how we collect, use, store and protect personal information when you book training, enquire about our services, visit our website or otherwise interact with us.

This policy should be read alongside our Marketing & Communications Privacy Policy, which explains how we use personal information for newsletters, marketing communications, webinars and downloadable resources.

Who We Are

Lazarus Training Ltd is the Data Controller responsible for the personal information you provide to us.

If you have any questions regarding this Privacy Policy or your personal information, please contact:

Lazarus Training Ltd

Email: info@lazarustraining.co.uk

Website: www.lazarustraining.co.uk

What Information We Collect

The information we collect depends on how you interact with Lazarus Training.

This may include:

Personal Information

• Name
• Job title
• Organisation
• Postal address
• Email address
• Telephone number

Training Information

When you attend one of our courses, we may also collect:

• Course booking information
• Attendance records
• Assessment results
• Qualification and certification records
• Feedback
• Continuing Professional Development (CPD) records, where applicable

Medical Information

Certain practical training courses require participants to disclose medical information relevant to safe participation.

This information is collected only where necessary and is treated as Special Category Data under the UK GDPR. It is used solely to ensure participant safety and make any reasonable adjustments required during training.

Financial Information

Where appropriate, we may process:

• Invoice information
• Purchase Order numbers
• Payment records

Payment card information is processed securely by our authorised payment providers and is not stored by Lazarus Training.

How We Collect Information

Information may be collected when you:

• Book a training course
• Request a quotation
• Contact us by telephone or email
• Complete booking forms
• Attend training
• Complete feedback forms
• Enter into a contract with Lazarus Training

How We Use Your Information

We use your information to:

• Manage bookings
• Deliver training
• Issue certificates
• Verify qualifications
• Respond to enquiries
• Manage customer relationships
• Meet legal and regulatory obligations
• Improve our services
• Ensure participant safety

We only process personal information where we have a lawful basis under UK data protection legislation.

Sharing Information

We never sell personal information.

Where necessary, we may share information with carefully selected organisations that help us deliver our services.

Examples include:

• Arlo Training Management System
• Certification bodies
• Payment providers
• Accounting software providers
• Cloud storage providers
• Website hosting providers

These organisations process information only on our behalf and are required to protect it appropriately.

International Data Transfers

Some of our trusted service providers may process personal information outside the United Kingdom.

Where this occurs, appropriate safeguards are implemented in accordance with UK GDPR.

Data Security

Lazarus Training takes appropriate technical and organisational measures to protect personal information against unauthorised access, loss or misuse.

These measures include:

• Secure cloud-based systems
• Controlled staff access
• Password protection
• Encryption where appropriate
• Cybersecurity measures
• Regular system review

How Long We Keep Information

We retain personal information only for as long as necessary.

Training records may be retained for extended periods where required to:

• Verify qualifications
• Meet legal obligations
• Support employers
• Investigate complaints
• Maintain historical certification records

Your Rights

Under UK GDPR, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion where appropriate
• Restrict processing
• Object to processing
• Withdraw consent where processing relies upon consent
• Request data portability
• Lodge a complaint with the Information Commissioner’s Office (ICO)

Artificial Intelligence

Lazarus Training may use Artificial Intelligence (AI) technologies to assist with administration, customer service, learning development and business operations.

Where AI tools are used:

• Human oversight is always maintained.
• Personal information is processed only where appropriate.
• We do not use personal information to train publicly available AI models.
• Significant decisions affecting individuals are not made solely through automated processing.

Changes to this Policy

This Privacy Policy may be updated from time to time to reflect changes in legislation, technology or our services.

The latest version will always be available on our website.

Contact

If you have any questions regarding this Privacy Policy or your personal information, please contact:

Lazarus Training Ltd

Email: info@lazarustraining.co.uk

MARKETING & COMMUNICATIONS PRIVACY POLICY

Last updated: July 2026

Marketing & Communications Privacy Policy

This policy explains how Lazarus Training collects and uses personal information for marketing communications, newsletters, downloadable resources, webinars, events and promotional activities.

We believe marketing should be useful, relevant and respectful. We do not believe in sending unnecessary emails or messages, and you remain in control of the communications you receive from us.

Information We Collect

Depending upon how you engage with us, we may collect:

• Name
• Organisation
• Job title
• Email address
• Mobile telephone number
• Country
• Professional interests
• Training interests
• Previous enquiries
• Event registrations
• Resource downloads
• Marketing preferences

How We Collect Marketing Information

Information may be collected when you:

• Subscribe to our newsletter
• Request a brochure
• Download a guide, checklist or toolkit
• Register for a webinar
• Attend an event
• Complete a website enquiry
• Contact us via LinkedIn or other social media platforms
• Meet us at exhibitions or conferences
• Request further information about our services

How We Use Marketing Information

We use marketing information to:

• Send newsletters
• Inform you about new courses
• Share industry updates
• Provide operational safety guidance
• Invite you to webinars and events
• Notify you of new resources
• Send course availability updates
• Provide information relevant to your interests

Our aim is to ensure that communications are relevant to your professional role and interests.

Email Marketing

We use Mailchimp to manage our email communications.

This allows us to:

• Send newsletters
• Deliver automated email journeys
• Send event information
• Share downloadable resources
• Monitor engagement so we can improve future communications

Every marketing email includes an unsubscribe link.

You may unsubscribe at any time.

SMS Marketing

Where you have specifically chosen to receive SMS communications, we may send messages relating to:

• Training opportunities
• Course reminders
• Booking deadlines
• Event information
• Important service updates
• Limited promotional offers

We will only send SMS marketing with your consent or under another lawful basis under applicable legislation.

You can stop receiving SMS messages at any time by following the instructions within the message or by contacting us directly.

Downloadable Resources

From time to time, we publish resources including:

• Guides
• Checklists
• White papers
• Toolkits
• Research papers
• Videos
• Webinar recordings

When requesting these resources, we may ask for limited contact information so we can provide the material and send related information that may be of interest.

Events and Webinars

If you register for an event or webinar, we may contact you regarding:

• Registration confirmation
• Event reminders
• Joining instructions
• Follow-up resources
• Related training opportunities

Marketing Automation

To ensure communications remain relevant, we may use marketing automation.

Examples include:

• Welcome email sequences
• Follow-up after downloading resources
• Webinar reminders
• Course anniversary reminders
• Refresher training invitations
• Event reminders

These communications are intended to provide timely and useful information based on your interaction with Lazarus Training.

Social Media

Lazarus Training maintains a presence on professional and social media platforms, including:

• LinkedIn
• Facebook
• Instagram
• YouTube

If you interact with us through these platforms, we may use the information you provide to respond to your enquiry or provide relevant information about our services.

These platforms operate their own privacy policies.

LinkedIn Lead Generation

Where LinkedIn Lead Generation Forms are used, the information you submit may be transferred securely into our customer relationship and marketing systems so that we can respond to your enquiry and provide relevant information.

Third-Party Providers

To support our marketing activities, we use trusted providers including:

• Mailchimp
• Google Workspace
• Google Analytics
• LinkedIn
• Website hosting providers

These organisations process information only on our behalf and are required to protect it appropriately.

Artificial Intelligence

Lazarus Training may use Artificial Intelligence (AI) technologies to assist with:

• Content creation
• Marketing planning
• Customer support
• Learning development
• Administrative processes

AI tools are used to support our team and are subject to appropriate human oversight.

Personal information is not used to train publicly available AI models.

Managing Your Preferences

You remain in control of the communications you receive.

At any time, you may:

• Unsubscribe from marketing emails
• Opt out of SMS communications
• Update your communication preferences
• Request the deletion of your marketing information
• Contact us to discuss the communications you receive

Your Rights

You have the same rights under UK GDPR in relation to marketing information as described in our Privacy Policy.

You may withdraw your consent to marketing at any time without affecting the lawfulness of any processing carried out before consent was withdrawn.

Contact

If you have any questions regarding this policy or our marketing communications, please contact:

Lazarus Training Ltd

Email: info@lazarustraining.co.uk